When will my order ship?
Our items usually process within 1-2 business days, excluding weekends and holidays. However, during special promotions or new product launches, there might be a small delay in processing orders. We appreciate your patience during these periods. Once your order is shipped, typically within 2-3 business days, you’ll receive a shipping confirmation email with a tracking number.
My tracking is not updating
We’re sorry for the delay in delivering your package. Even if the tracking information doesn’t reflect it at the moment, rest assured that your package is still on its way to you. Sometimes, tracking updates may not occur in real-time. We appreciate your patience as we strive to get your package to you as soon as possible.
What countries do you ship to?
Currently, we only provide shipping services to addresses within the United States. We apologize for any inconvenience this may cause and aim to broaden our shipping options to include other regions in the future.
How Long Will It Take To Get My Package?
Your package will be dispatched within 1 – 2 days of placing your order. You can expect to receive the tracking number approximately 2-3 days after the package has been shipped. Generally, it may take between 5 to 12 days for your package to reach its destination. Please note that delivery times may vary based on your location and any possible postal delays.
Can I change the shipping address for my order?
Certainly, you can contact us to change your shipping address within 8 hours of placing your order, and we’ll assist you with the modification. Please promptly email our Customer Support team and include your order number along with the updated address details.
Can I cancel my order after I’ve placed it?
Yes, if the order has not entered the packing process yet, we can cancel it for you.
Do I have to create an account to shop?
An account is not required in order to shop from our site! But we do recommend that you create an account。
What Payment Methods Are Accepted?
We accept PayPal far from now.
Can I get a refund if the price has changed?
We are unable to apply promotions to orders placed outside of the designated promotional period. Doing so wouldn’t be fair to our other customers. We apologize for any inconvenience this may cause and sincerely appreciate your understanding.
Why isn’t my promo code working?
We recommend copying and pasting your exact code into the coupon box to redeem your discount. Please note that promo codes cannot be stacked or applied to shipping costs.